Terms + Conditions

Booking Terms and Conditions for Healey Accommodation (Healey Hall, Stable Cottage and Coach House)

1. Introduction

1.1 The booking terms and conditions (Terms and Conditions) of Healey Hall Partnership (we, us, our) in respect of Healey Hall, Stable Cottage, or Coach House, as specified in your booking confirmation (Property), are set out below. These Terms and Conditions, together with any relevant booking forms (or any other document to which these Terms and Conditions are stated to apply), constitute the Agreement. By making a booking with us, each member of the booking party (Booking Party, you, your) agrees to and accepts the Agreement.

1.2 If there is more than one Booking Party, a reference to a Booking Party, you or your shall be to each Booking Party jointly and severally, and each Booking Party shall be jointly and severally liable under the Agreement.

1.3 When you receive your confirmation email from us (Confirmation Email) via Eviivo and you have paid the Deposit, your booking is complete, your check in date will be secured and you have entered into the Agreement with us and confirm that you have read and understand the Agreement.

1.4 Your attention is drawn in particular to clause 3 (fees and cancellations), clause 5 (the Security Deposit) and clause 8 (liability), which contain provisions material to your decision to book.

1.5 As your booking is for accommodation for specific dates, it falls within the exemption for accommodation bookings under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the standard 14-day cancellation/cooling-off right under those Regulations does not apply to your booking. Cancellation is instead governed by clause 3 of this Agreement.

2. Check-in and check-out

2.1 You can check in to the Property at any time from 4pm. The check-out time (by which time you must vacate the Property) is 10am.

2.2 In the interests of security and the prevention of fraud, we will ask you to confirm your identity by providing your original passport, driving licence or other form of photo ID when you check in. If you are unable to produce a valid identity document at check-in, we will give you a reasonable opportunity (of up to 2 hours, or as otherwise agreed) to verify your identity by an alternative reasonable means, such as a photograph of valid ID sent electronically together with confirmation of the booking reference and payment card used. If valid identification or alternative verification is still not produced within that period, we may take this as a failure to arrive for your stay and the Fees payable set out in clause 3 shall remain due and payable.

2.3 Please note that all guests under the age of 18 must be accompanied by a responsible adult during their stay.

2.4 The maximum number of guests permitted at the Property is outlined below, in line with fire safety and licensing requirements. We reserve the right to refuse entry, or to charge an additional fee, if the number of guests at the Property exceeds this limit.

(a) Healey Hall – maximum number of guests is 20

(b) Stable Cottage – maximum number of guests is 8

3. Fee, Deposit and cancellations

3.1 The price of your stay will be the price indicated when you make your reservation via the website or as communicated to you if you place your booking by telephone or email, and as subsequently confirmed in the Confirmation Email (Fee).

3.2 Prices quoted are correct, unless a Pricing Error occurs, only for the specific guests, Property, dates and nights shown in the Confirmation Email. A Pricing Error means any manifest, clerical or technical error in the price displayed or communicated to you, whether occurring before or after a Confirmation Email has been issued. On the rare occasion that a Pricing Error occurs and we cannot accept your reservation at the quoted price, even after we have issued a Confirmation Email, we will notify you as soon as we reasonably can and either (i) offer the booking at the correct price for you to accept or decline, or (ii) refund the amount paid in full, without any liability for the error or omission. You agree that we will not be liable for any additional expenses you may incur as a result of a Pricing Error.

3.3 The Fee quoted in the Confirmation Email includes the taxes applicable at the time of booking, at the current rate, including without limitation sales taxes, value added taxes or local taxes, which may be itemised separately. Taxes are subject to changes in the applicable regulations that are not under our control, and you will be required to pay for any additional costs provided that such additional taxes were not in the public domain at the time of booking.

3.4 If you have selected booking extras, where applicable the cost of these extras and any applicable taxes may also be added to the reservation total for your booking.

3.5 The Fee does not include the costs of goods, services or taxes that you may choose to incur later during your stay (unless otherwise stated).

3.6 We require payment card details from you to confirm the booking. By providing them, you irrevocably authorise the use of this card for any sums that become owing to us under this Agreement.

3.7 If booking directly through the Healey Hall website, you must pay 30% of the Fee (Deposit) in order to secure your booking. This Deposit is non-refundable. The remaining 70% of the Fee must be paid in full in cleared funds at least 30 days before your check-in date. If you cancel your booking 29 days or fewer before the check-in date, you will be charged 100% of the Fee. These charges represent a genuine pre-estimate of the loss we are likely to suffer from a cancellation, taking into account the difficulty of re-letting the Property at short notice. If we are able to re-let the Property, in whole or in part, for some or all of the original dates, we will refund you a fair proportion of the Fee already paid, reflecting the amount we are able to recover, less £250.00 administrative costs.

3.8 If you book through an Online Travel Agency, the payment terms, Deposit, and cancellation policy applicable to your booking are those of the relevant Online Travel Agency, as presented to you at the time of booking through that platform. For the avoidance of doubt, all other terms of this Agreement — including, without limitation, house rules (clause 6), the Security Deposit (clause 5), and our liability provisions (clause 8) — apply to your stay regardless of the booking channel used.

3.9 The exception to the Deposit being non-refundable, other than as set out above, is set out in clauses 8.3 and 9.1(b).

3.10 A payment link will be sent to the guest approximately eight weeks before the check-in date. All payments must be received in cleared funds on or before the due date stated in the payment link. If payment is not received by the due date, we may, without further notice, automatically charge the outstanding Fee to the payment card provided by the guest.

3.11 The payment of the Fee is due to us without any deduction or set off whatsoever.

3.12 If you wish to cancel your booking, please contact us as soon as possible using the contact details set out in these Terms and Conditions.

3.13 If you fail to make any payment within fourteen (14) days of it becoming due, then we reserve the right to charge you interest at a rate of 4% above the base rate of HSBC Bank plc on any outstanding amounts, accruing daily from the due date until payment is made. You shall be liable for any reasonable legal costs we incur in seeking proper payment from you.

4. Changes to agreed schedule

4.1 Our general approach is that once you have chosen a check-in date, that date is fixed and we will not normally agree to requests to move it, as reselling your original check-in date at short notice will be very difficult for us.

4.2 If, in particular circumstances, we agree at our reasonable discretion to accommodate a request to change your check-in date, this will only be feasible if the revised date is available and the relevant charges, including the Deposit, for the revised date are not greater than those for the original date.

4.3 Where charges for the revised date are greater and we have agreed to accommodate your request, you will be liable for the difference, and the fees already paid in respect of the original date will be carried over to the revised check-in date.

4.4 For a second or subsequent revision, which (as with any initial revision) is at our discretion and will not normally be accepted, we shall require the full revised fee to be paid before accepting a further revised booking.

5. Security Deposit (Pre-authorisation Hold)

5.1 One week before your check-in date, we will require details of a valid payment card. By making your booking, and as a condition of us accepting your booking, you authorise us to place a pre-authorisation hold on that card (Security Deposit) in the following amounts:

(a) £300.00 for Coach House

(b) £300.00 for Stable Cottage

5.2 The Security Deposit is a pre-authorisation hold only and no funds will be taken unless it is converted into a charge in accordance with this clause. The Security Deposit may be held for up to 21 days after you have checked out of the Property.

5.3 We may, where reasonably necessary:

(a) apply all or part of the Security Deposit towards the cost of cleaning or repairing the Property where such cleaning or repair is required as a result of your use of the Property. If such costs exceed the amount of the Security Deposit, you agree to pay the additional reasonable costs within 7 days of our request;

(b) retain all or part of the Security Deposit where you breach your obligations under clause 6, to the extent reasonably necessary to remedy such breach.

5.4 If you do not confirm the Security Deposit pre-authorisation when due, we reserve the right to refuse to make the Property available to you on the check-in date and you shall remain liable for the Fees.

5.5 You are advised to inspect the Property immediately on arrival and advise us immediately as to any faults or damaged or missing items.

6. Your stay

During your stay, you agree to comply with the following house rules, which are designed to ensure the enjoyment of all guests, compliance with applicable laws and maintenance of the Property. We reserve the right to terminate your stay at the Property without a refund if you seriously or repeatedly fail to comply with these house rules, in accordance with clause 9.

6.1 Use – Your occupation of the Property is strictly for private holiday use during the period it is provided to you, subject to the Agreement, and shall not be used for any other purpose. You must not use the Property for any illegal, inappropriate or immoral purposes or purposes which are dangerous, offensive, noxious, excessively noisy or which are or may become a nuisance or annoyance to us or the occupier of any neighbouring property.

6.2 Keys – We will issue one set of keys to the Property on your check-in date. You must return the keys to us on your check-out date. If you lose a key, you must inform us immediately and you will pay the reasonable cost of replacing the key or the lock as we may determine necessary.

6.3 Noise

(a) Please do not cause any nuisance, damage, disturbance or annoyance to any of our neighbours.

(b) Please do not use the garden or any external parts of the Property for any social gathering after 10pm.

6.4 Rubbish – Please do not leave any rubbish or litter on any external part of the Property except in a bin designated for that purpose.

6.5 Smoking – Smoking (including the use of e-cigarettes and vaping devices) is not permitted in any part of the Property. If we suspect that any person has smoked or vaped in the Property during your stay, we reserve the right to charge a reasonable specialist cleaning fee against the card you have used to secure your booking, evidenced by receipt or invoice where practicable.

6.6 Dogs

(a) Dogs are not permitted at Healey Hall. We may relax this requirement with respect to assistance/service dogs, at our discretion.

(b) At our discretion, small dogs are welcome in Coach House and Stable Cottage for an extra fee of £50 per dog. There must not be more than 2 dogs at the Property.

(d) All dog mess at the Property is to be immediately and responsibly removed and disposed of by guests.

(e) You acknowledge that you will be liable for making good any damage caused by a dog under your booking and/or any additional cleaning which may, in our reasonable opinion, be required.

(f) You are entirely responsible for the care and control of a dog under your booking.

(g) Dogs must be kept on a lead at all times.

(h) Additional terms may apply when staying with a dog – please enquire for further details.

6.7 Accidents – Any accident or injury suffered by you or your guests whilst at the Property must be reported to a member of management as soon as possible and, in any event, within 24 hours. This information is needed to comply with health and safety obligations and for insurance purposes.

6.8 Inappropriate behaviour towards staff and guests – We have a duty of care to all of our staff which we take very seriously. You must respect our staff and any other guests and refrain from any improper, violent or abusive behaviour at all times during your stay.

6.9 Alterations – You must not make any alterations to the Property.

6.10 Signage, law and regulations – You are required to abide by the signage within the Property at all times and comply with all laws, regulations and policies that apply to the Property and your use of it. Policies with respect to, for example, health and safety will be made available to you, and should you have any questions please contact a member of staff.

6.11 Visitors – The Property is for your use only and visitors are not permitted other than reasonable and temporary visits from other guests at the relevant event or staying at adjoining properties. You must remove any visitors at our request and you are responsible for ensuring that any visitors are aware of and abide by the terms of this Agreement at all times as if such terms applied to them directly.

6.12 Damage – You will accept responsibility for any loss or damage to any of our equipment caused by you or your visitors and you will pay to us the reasonable cost of replacing or repairing any such damaged or lost equipment.

6.13 Supply of information – You agree to cooperate with us and to supply us with any information or assistance which we may reasonably require to ensure your and our compliance with applicable laws and regulations.

6.14 Maximum occupancy – The Property must not be occupied by more guests than the maximum occupancy stated for that Property at the time of booking. This limit exists for fire safety and licensing reasons and we reserve the right to refuse entry, or to terminate your stay in accordance with clause 9, if it is exceeded.

7. Use of facilities

When you use any equipment or facilities at the Property, you must take care to safeguard your own health and safety and that of other people. You will be solely responsible for any loss or injury that you cause to yourself, other persons or to the equipment or facilities to the extent that it is caused through your unsafe or improper use of those equipment or facilities (including use whilst under the influence of alcohol or medication). All facilities at the Property are subject to availability.

8. Damage, loss and indemnity

8.1 We do not exclude or limit our liability to you for any death or personal injury which relates to or arises as a result of any negligence on our part, or for any other liability that cannot lawfully be excluded or limited. Subject to this, our liability for any direct loss or damage that you may suffer arising from or in connection with your booking and the Agreement is limited to the Fees.

8.2 We will not be liable for any indirect or consequential losses, or for any business losses (such as loss of profit, loss of business, business interruption or loss of business opportunity), arising from or in connection with your booking or the Agreement. Nothing in this clause excludes or limits our liability for losses which cannot be lawfully excluded or limited, or for losses caused by our breach of this Agreement or our negligence.

8.3 We will also not be liable for any non-performance in whole or part of our obligations under the Agreement as a result of any strike, lock out, fire, flood, inability to obtain materials, breakdown, delay of supplier, governmental act, regulation or guidance, disease, epidemic, pandemic, or any other cause beyond our reasonable control. If the booking is affected by an event outside our control, we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the event. Provided we do this, we will not be liable for any delays or non-performance caused by the event, but if we believe that as a result of the event we will not be able to make the Property available to you for your booking, we will notify you. Following such notification, we will contact you to suggest alternative dates and/or, where available, alternative properties we manage. If you do not agree to a suggested alternative, you may cancel your booking and in such circumstances we will refund all amounts paid by you to us, less a reasonable deduction for the costs we have actually and reasonably incurred in preparing the Property in good faith in advance of your cancellation. In such circumstances, we will not be liable for your costs of booking alternative accommodation.

8.4 We accept no responsibility for any damage caused to your property or the property of anyone else who is on the Property as your guest or invitee, unless such damage is caused by our negligence or breach of contract, and we strongly recommend that you take out a relevant policy of insurance.

8.5 You agree to reimburse us for all reasonably foreseeable losses, costs, claims and expenses that we actually and reasonably incur, which arise directly as a result of any breach of the Agreement by you or, to the extent you could reasonably have prevented it, by any of your visitors.

9. Termination by us

9.1 We may suspend your right to use the Property, or give you immediate notice to end the Agreement and cancel your booking, if:

(a) you fail to pay any amounts due to us within fourteen (14) days of the due date (in line with clause 3.13), or you seriously or repeatedly breach the Agreement, including but not limited to repeated breaches of clause 6 (house rules) after a prior warning, non-payment, or conduct that endangers the safety of staff, other guests or the Property, or we reasonably form the opinion, based on such conduct, that you do not intend to comply with the Agreement in any material respect; or

(b) the Property is damaged, or if the services to the Property fail, so that we believe, acting reasonably, that the Property will not be available for use at any point during your stay, in which case (unless the damage is caused by you), we will repay any of the Fees or other amounts already paid. In such circumstances, we will not be liable for your costs of booking an alternative location.

9.2 The ending of this Agreement does not cancel any outstanding obligation you may have to us, but we have no liability to compensate you for any resulting loss, save as expressly set out in this Agreement.

9.3 You may end the Agreement by giving us written notice at any time. In such instances, you may still be liable for Fees as set out in clause 3 and as otherwise detailed in the Agreement.

10. Data protection and privacy

10.1 We will use the personal information you provide to us in accordance with applicable data protection laws and our Privacy Policy, which is available at www.healeyhall.com.

10.2 We may receive personal information from you about others, for example your partner or one of your visitors. If you provide us with personal information about another person, you confirm that you have made that person aware that you have provided their details to us, the reason you have provided them, and how they can contact us. In accordance with our obligations under data protection legislation, we may contact these people separately to provide them with further information about how we process their details.

11. Miscellaneous

11.1 We may at any time assign, novate, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of our rights and obligations under the Agreement without your consent, provided this does not materially reduce the protections available to you under this Agreement. You may not at any time assign, novate, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of your rights and obligations under the Agreement without our consent.

11.2 No variation of the Agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives), provided that we may amend the Agreement without your consent to correct any manifest error or to make amendments required by law, and such amendments will be communicated to you.

11.3 If any provision or part-provision of the Agreement is or becomes invalid, illegal or unenforceable, it will be deemed deleted, but that will not affect the validity and enforceability of the rest of the Agreement.

11.4 The Agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous and contemporaneous agreements, promises, assurances and understandings between them, whether written or oral, relating to its subject matter.

11.5 Each party acknowledges that in entering into the Agreement it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Agreement.

11.6 Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Agreement.

11.7 The Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Agreement.

11.8 Notwithstanding termination of the Agreement for any reason, any amounts due and payable under or in connection with the Agreement shall remain due and payable. Any provision of the Agreement which expressly or by implication is intended to come into or continue in force on or after termination or expiry of this Agreement, including clauses 3, 5, 8, 10 and 11, shall remain in full force and effect.

11.9 The Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

11.10 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Agreement or its subject matter or formation.

12. How to contact us

12.1 You can contact us by phoning 01434 673961 or by email to enquiries@healeyhall.com.

13. Complaints

13.1 If you have a complaint, please raise it with us in the first instance using the contact details in clause 12, so that we have the opportunity to resolve it directly. We will aim to acknowledge your complaint within 5 working days and to provide a substantive response within 14 days.

By making the booking, you confirm that you have read and understood the Agreement.